Returns Policy

AUSTRALIAN ORDERS

We do not ship outside of Australia. AD cannot be held responsible for an incorrect address being entered on your order.  Address confirmation is given on the review page in the checkout section of the site, so please ensure the details are correct.We use Australia Post for all deliveries within Australia and the standard delivery guidelines of this service apply.  AD will not be held accountable for late deliveries or loss or damage relating to late deliveries.  Shipping costs are as shown in cart.

 

CANCELLATIONS

Should you wish to cancel your order, you must email us immediately.  However, the majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

 

ACCEPTANCE OF GOODS

All stock is quality-checked before shipping. The customer is responsible for inspecting the goods for faults and notifying us within 7 working days of receiving the goods, should there be any issues.

PRICING

All prices are in Australian dollars and include GST. Prices are subject to change without notice.

 

WARRANTY RETURNS

Coal stands behind the craftsmanship and quality of all our products. In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. You must notify us within 7 working days of receiving the goods should there be a fault.To return an item, you must email us warranty@coalheadwear.com.au and inform us of the reason for return. We will then provide you with further instructions and a Return Authority number (RA#).  No goods will be accepted without a valid RA#.Goods must be returned within 21 days of receipt date – unworn and/or unused and contain all the original packaging and labels. We will credit your original method of payment, within 7 days of us receiving the returned item. All shipping costs associated with the return of faulty goods are the responsibility of AD.  We recommend sending returns via a service that has a track & trace function as we do not accept responsibility for any lost items.

 

EXCHANGES

To exchange a product, you must email us at warranty@coalheadwear.com.au and inform us of the reason for return. We will then provide you with further instructions and a Return Authority number (RA#).  No goods will be accepted without a valid RA#. The goods can be exchanged within 21 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels.When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer. We recommend sending returns via a service that has a track & trace function as we do not accept responsibility for any lost items.